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    Common questions about delivery


    Where do you deliver?

    Semichem delivers throughout the UK, including Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isles of Scilly & Channel Islands.

     

    ***Please note: Due to Royal Mail air freight restrictions, Semichem has temporarily suspended all deliveries to addresses outside the United Kingdom.  This suspension of services also applies to BFPO addresses as the goods are still subject to air freighting. We hope to resume shipping to international locations in the near future and apologise for any inconvenience this temporary suspension of services has caused.***

     

    When placing your order you may specify a different delivery address to your billing address.


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    What are your delivery costs and estimated delivery times?

    UK Delivery Costs

    FREE Deliveries are available when you spend £30 on a single transaction and you select standard delivery service.

     

    Standard Delivery charges = £2.95.

     

    Express Delivery charges (next working day) = £6.95.

     

    UK Delivery Times

    Standard Delivery is estimated to take 3 - 5 working days after dispatch from our warehouse. All orders are picked within 1 - 2 working days.


    Express Delivery
     is ‘next working day’ by the Royal Mail. There is no Saturday Service therefore orders sent on a Friday will arrive on the Monday.

     

    Order cut-off for all delivery services is 4pm. Orders placed after 4pm will be treated, for the purpose of delivery, as having been placed the next working day.

     

    Working Days are defined as Monday – Friday (Excluding weekends, bank and public holidays)- therefore any orders placed after 4pm on Friday will not be processed until Monday.

     

    Delivery will be made through Royal Mail as even orders dispatched via TNT Post are passed to the Royal Mail for final mile delivery. Your order can be delivered anytime between 7am and 9pm and not necessarily delivered with your everyday post and if you are not in at the time of delivery, a card should be left by Royal Mail telling you where your order is being held. All delivery timescales are approximate and subject to availability, precise timing cannot be specified.

     

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    Can I track my order?

    Standard Delivery - It is NOT possible to track a standard delivery order with Royal Mail after it has left out warehouse. Standard delivery is estimated at 3-5 working days.

     

    Express Delivery – It is possible to track an express delivery order with a reference number provided by the Royal Mail that is supplied to us when the order is dispatched.


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    What happens if I don’t receive my order?

    If you think your order has been lost in the post, we unfortunately cannot refund or redeliver your item until 15 working days (10 for special delivery) after the date of dispatch. This is because the Royal Mail will not investigate lost mail until this point in time and, until then, it is likely your order will still be delivered.

     

    If your order has taken longer than 15 working days after dispatch (10 days for special delivery), please contact us through our Customer Service Center stating your order number and whether you would like a redelivery or a refund. We aim to process your request within 5 days.


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    How do I contact you about my delivery?

    If your question isn’t answered by our FAQs, then you can contact our Customer Service Team about your order, please go to our Customer Service Center

     

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