Common questions about delivery
- Where do you deliver?
- What are your delivery costs and estimated delivery times?
- Can I track my order?
- What happens if I don't receive my order?
- Who can I contact about delivery?
Where do you deliver?
Semichem delivers throughout the UK(including Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isles of Scilly & Channel Islands), and selected countries in Europe (see below).
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxemburg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
***Please note due to an issue with Royal Mail we are currently unable to deliver aerosol’s to addresses outside of the UK. We hope to have this situation resolved as soon as possible***
When placing your order you may specify a different delivery address to your billing address.
What are your delivery costs and estimated delivery times?
UK Delivery Costs
FREE Deliveries are available when you spend £15 on a single transaction and you select standard delivery service.
Standard Delivery charges (if order value is less than £15) = £2.95.
Express Delivery charges (next working day) = £6.95.
UK Delivery Times
Standard Delivery is estimated to take 3 - 5 working days.
Express Delivery is ‘next working day’ by the Royal Mail. There is no Saturday Service therefore orders sent on a Friday will arrive on the Monday.
Order cut-off for all delivery services is 2pm. Orders placed after 2pm will be treated, for the purpose of delivery, as having been placed the next working day.
Working Days are defined as Monday – Friday (Excluding weekends, bank and public holidays)- therefore any orders placed after 2pm on Friday will not be processed until Monday.
Delivery will be made through Royal Mail as even orders dispatched via TNT Post are passed to the Royal Mail for final mile delivery. Your order can be delivered anytime between 7am and 9pm and not necessarily delivered with your everyday post and if you are not in at the time of delivery, a card should be left by Royal Mail telling you where your order is being held. All delivery timescales are approximate and subject to availability, precise timing cannot be specified.
European Delivery Costs & Times
We also deliver outside the UK for a standard overseas shipping charge of £5.00 and an estimated 10 working day delivery time from when the order is dispatched from our warehouse.
Can I track my order?
Standard Delivery - It is NOT possible to track a standard delivery order with Royal Mail after it has left out warehouse. Standard delivery is estimated at 3-5 working days.
Express Delivery – It is possible to track an express delivery order with a reference number provided by the Royal Mail that is supplied to us when the order is despatched.
What happens if I don’t receive my order?
If you think your order has been lost in the post, unfortunately we cannot refund or redeliver your item until 15 working days (10 for special delivery, 20 days for overseas delivery) after the date of dispatch. This is because the Royal Mail will not investigate lost mail until this point in time, and until then it is likely your order will still be delivered.
If your order has taken longer than 15 working days after despatch (10 days for special delivery, 20 days for overseas delivery), please email help@semichem.co.uk stating your order number and whether you would like a redelivery or a refund. We aim to process your request within 5 days.
Who do I contact you about my delivery?
If your question isn’t answered by our FAQs, then you can contact our Customer Service Team about your order, please email help@semichem.co.uk