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    Contact Us 

    Our customer service team is ready to assist you but you may find the answers to your questions in our customer service section available here

    If you would still like to get in touch with our customer service team, the quickest way to contact us is through our customer service portal at When you make an enquiry you will be given a ticket number so that it is easy to track your enquiry. We will create a support account for you and send you a password so you can login, if you email us back from your own email account, always quote the ticket number in the subject box. We aim to answer all enquires within 1 working day but this may not be possible at all times of year.

    You can contact us by telephone on  0131 335 4576.

    If you would prefer to contact is in writing out postal address is:

    Customer Services
    Hillwood House
    2 Harvest drive
    EH28 8QJ

    For enquires relating to community relations & donations please fill in a different form by clicking here